Introduction
ARKAY ENGINEERS ("Company", "we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, use our services, or interact with us. By accessing our website or engaging our services, you consent to the practices described in this policy.
We operate from our headquarters in New Delhi, India, and comply with applicable privacy laws including the IT Act, 2000, GDPR, and other relevant data protection regulations.
Information We Collect
We collect information that you voluntarily provide to us when you express interest in our services, register on our site, fill out forms, or contact us. The types of data may include:
- Personal Identifiers: Name, email address, phone number, company name, business address, GST number.
- Account Credentials: Username, password (encrypted), and profile preferences if you create an account.
- Communication Data: Messages, inquiries, feedback, and support requests.
- Technical Data: IP address, browser type, device information, and usage analytics via cookies.
- Transaction Data: For engineering services, we may process project details, quotations, and delivery information.
How We Use Your Information
ARKAY ENGINEERS uses collected data for the following legitimate business purposes:
- ✔ To provide, operate, and maintain our engineering and manufacturing services.
- ✔ To respond to your inquiries, process orders, and deliver project proposals.
- ✔ To manage user accounts, authentication, and access to client portals.
- ✔ To send service notifications, project updates, and technical communications.
- ✔ For marketing communications (with your consent) such as newsletters, industry insights, and event invitations.
- ✔ To improve website functionality, analyze trends, and enhance security.
Security & Data Retention
We implement industry-standard administrative, technical, and physical safeguards to protect your data, including encryption (SSL/TLS), access controls, and regular security audits. However, no method of transmission over the internet is 100% secure.
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Typically, contact data is retained for 5 years after last interaction unless you request deletion.
Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal data:
- Right to Access: Request a copy of the data we hold about you.
- Right to Rectification: Correct inaccurate or incomplete information.
- Right to Erasure: Request deletion of your data (subject to legal exceptions).
- Right to Object: Opt-out of marketing communications or certain processing.
- Data Portability: Receive your data in a structured format.
To exercise these rights, contact us at arkay@arkayengineers.online. We will respond within 30 days.
Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with data, please contact us immediately for removal.
Updates to This Policy
We may revise this Privacy Policy periodically to reflect changes in legal, operational, or technological updates. The "Last Updated" date at the top indicates when the latest version was published. Continued use of our website after changes constitutes acceptance of the revised policy.
Contact Us About Privacy
If you have questions, concerns, or wish to submit a data request, please reach out to our Data Protection Officer (DPO):
- Email: arkay@arkayengineers.online
- Phone: +91 9286787883
- Address: 51/52, MODEL BASTI, Model Basti Bus Stop, New Delhi, Central Delhi, Delhi, 110005
Questions about your data?
We're here to help. Reach out to our privacy team for any clarification or to exercise your rights.
Contact Privacy Desk